Privacy Policy

1. Introduction

Welcome to MRx Neo ("the App"), developed and maintained by BytePanda Technologies Pvt Ltd ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our App. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of your information when you use our mobile application.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

2.1 Personal Information

• • Name and contact details (email, phone number)
• • Professional information (company, designation, medical credentials)
• • User account credentials
• • Performance metrics and activity logs

2.2 Location Data

MRx Neo collects precise location data through GPS or other location services to track field activities and provide location-based analytics for medical representatives.

2.3 Device Information

• • Device type, operating system, and version
• • Unique device identifiers
• • Mobile network information
• • Device settings and configurations

2.4 Usage Information

We collect information about your interaction with the App, including features accessed, time spent, actions performed, and engagement metrics.

3. How We Use Your Information

• • Provide, maintain, and improve the App and its features
• • Track and monitor field activities and performance metrics
• • Generate analytics and insights for business intelligence
• • Authenticate users and provide personalized experiences
• • Send notifications and updates related to the App
• • Comply with legal obligations and regulations
• • Prevent fraud and ensure App security
• • Conduct research and analytics

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with third-party service providers who assist in operating the App and conducting our business, including cloud hosting providers, analytics services, and payment processors.

4.2 Business Associates

We may share aggregated or anonymized data with business partners, pharmaceutical companies, and healthcare organizations for research and analytics purposes.

4.3 Legal Requirements

We may disclose information when required by law, court orders, or governmental authorities, or to protect our rights, privacy, safety, or property.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• • Encryption of data in transit and at rest
• • Secure authentication mechanisms
• • Regular security audits and updates
• • Restricted access to personal information
• • Secure API integrations

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the App's services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time by contacting us. However, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• • Right to access your personal information
• • Right to correct inaccurate data
• • Right to delete your information
• • Right to opt-out of certain data processing
• • Right to data portability
• • Right to withdraw consent

To exercise these rights, please contact us at the address provided in Section 9.

8. Children's Privacy

MRx Neo is intended for professional use by medical representatives and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete such information promptly.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date and, if necessary, by providing prominent notice within the App or sending you an email notification.

11. Regulatory Compliance

MRx Neo complies with applicable data protection laws, including:

• • Information Technology Act, 2000 (India)
• • Personal Data Protection Law (DPDL) principles
• • Healthcare data protection regulations
• • GDPR (where applicable)
• • Other relevant privacy regulations